Ideal attributes of a support provider
Research and meet with your proposed support provider. You’ll want to know their capabilities and where their expertise lies. Your support partner will ideally have a support team, which is highly trained across a number of platforms to support the touchpoints that are integrated with your B2B integration infrastructure, such as SAP, Oracle, IBM and Microsoft software. Knowledge of your company’s industry is ideal, as is hands-on experience of working with B2B integration systems.